Returns made simple
No fine-print games. Here's exactly how returns, exchanges and warranties work.
Tell us
WhatsApp or email us within 7 days of delivery with your order number and the reason.
We arrange it
For defective items we arrange collection. For change-of-mind returns you send the item back unused, in its original packaging.
You get resolved
Defective on arrival: replacement or full refund. Change of mind: refund once we receive the item back. Warranty claims: repair, replace or refund per the CPA.
Change of mind: you may cancel an online purchase within 7 days of delivery (ECTA section 44) and return the goods at your cost for a full refund of the product price, provided they're unused and in original packaging.
Defective on arrival: if something arrives damaged or dead, tell us within 7 days — we cover the return courier and replace or refund in full.
Warranty: products carry the supplier warranty shown on the product page (typically 1 year unless stated). Within the first 6 months the Consumer Protection Act gives you the choice of repair, replacement or refund on defective goods.
Software, consumables & special orders can only be returned if defective (e.g. opened ink cartridges and activated licences can't be restocked).